FREQUENTLY ASKED QUESTIONS
💳 How can I pay?
With us, you can conveniently pay using all common methods – e.g., credit card, PayPal, Klarna, Sofortüberweisung, or other options, depending on the country. Simply choose the payment method that suits you best.
⚠️ Payment failed? Here's how to fix it!
First, check if all your details are correct – e.g. your card information, address, or available balance. If it still doesn't work, contact our support team – we'll help you directly so your order can be shipped quickly.
🚚 Wrong address? Here's how to change it quickly.
As long as your order hasn't been shipped yet, you can easily change the delivery address. Just write to us immediately after placing your order so we can adjust it in time.
🌍 What are the shipping costs & when will it arrive?
Shipping costs depend on weight, destination, and shipping method. For orders over €100, shipping within Europe is free and takes approximately 2-5 business days to reach you, depending on the region.
❌ Change or cancel order – is that possible?
Yes, as long as your order hasn't been shipped yet. Once it's on its way, the statutory right of withdrawal applies (14 days). With us, you even have 30 days. Just get in touch with us, and we'll take care of it.
📦 Are OGs products available for immediate delivery?
Usually, yes ✅We make sure that our most popular products – like the VISIO PRO 2.0 and our streetwear pieces – are always in stock. If something is sold out, it will be displayed in the shop – often with a pre-order option.
🔁 Returns or exchanges – how does that work?
You have a 30-day right of withdrawal from receipt of your order. Please use the original packaging if possible and contact us in advance so that we can process your return quickly and easily.
🛒 What do I need to consider when ordering?
To process your order smoothly, we require your full name, shipping address, and valid contact details (email, phone number). This allows us to reach you directly with any queries and deliver your order promptly.
💬 How can I contact you?
Our support team is available Monday to Friday from 10:00 AM to 4:00 PM. Average response time: approx. 24 hours. You can reach us via the contact form or by email – all information can be found in the contact section of our website.
❤️ What makes OGs different from other brands?
We stand for innovation, fairness, and true respect for the sport. Our products offer top quality at fair prices – developed by riders for riders. We're also not just online, but also at the track – live, approachable, and part of the scene. And of course, the OG swag ;)
COULDN'T FIND A SUITABLE ANSWER?
We are happy to answer any request personally. Of course, in more general cases, we recommend you use our FAQ first to avoid unnecessary waiting times. If something really remains unanswered, click the button here to go to our contact page.
